Shipping Policy
Effective July 19, 2026
This policy summarizes fulfillment and delivery practices for Render Packaging stock and custom orders.
Processing
In-stock items generally ship from our Southern California facility. Processing and delivery estimates are not guarantees and may change with inventory verification, order review, customization, carrier capacity, weather, or other events outside reasonable control.
Rates and methods
Parcel, case, and pallet orders ship through standard carriers or freight providers. Available methods and charges are shown at checkout or stated on the accepted quote or invoice. Expedited service, appointments, lift-gate service, inside delivery, and similar freight services may carry additional charges.
Address and delivery access
The buyer is responsible for complete and accurate shipping information and for ensuring the destination can receive the selected shipment. Costs caused by an incorrect address, refused delivery, failed appointment, storage, redelivery, or unavailable receiving access may be charged to the buyer when legally permitted.
Tracking and delays
Tracking or freight information is provided when available. Carrier scans and delivery estimates are controlled by the carrier. Contact us if a shipment appears stalled so we can help investigate.
Damage, shortage, and loss
Inspect packages and pallet wrap at delivery. Note visible freight damage on the delivery receipt when possible, preserve all packaging, and contact us promptly with the order number, affected quantity, and photographs. These steps help us pursue a carrier claim and evaluate replacement, credit, or refund options.
Will Call
Will Call pickup is available Monday–Friday, 8 AM–4 PM at 3680 South Santa Fe Avenue, Vernon, CA. Use the alley entrance off 30th Street and Santa Fe Avenue. Call (213) 757-8064 to confirm stock and arrange pickup; wait for pickup confirmation before traveling and bring the order information requested by the team. Special appointments may be available; call us to arrange one.
Custom and split shipments
Custom goods ship according to the accepted production schedule. Orders containing stock and custom goods, or goods from different production runs, may ship separately when stated on the quote or approved by the buyer.
Questions
For a delivery estimate or shipment issue, email Orders@renderpackaging.com or call (213) 757-8064.