Shipping Policy

In-stock items generally ship from our Southern California facility. Processing and delivery estimates are not guarantees and may change with inventory verification, order review, customization, carrier capacity, weather, or other events outside reasonable control.

Parcel, case, and pallet orders ship through standard carriers or freight providers. Available methods and charges are shown at checkout or stated on the accepted quote or invoice. Expedited service, appointments, lift-gate service, inside delivery, and similar freight services may carry additional charges.

The buyer is responsible for complete and accurate shipping information and for ensuring the destination can receive the selected shipment. Costs caused by an incorrect address, refused delivery, failed appointment, storage, redelivery, or unavailable receiving access may be charged to the buyer when legally permitted.

Tracking or freight information is provided when available. Carrier scans and delivery estimates are controlled by the carrier. Contact us if a shipment appears stalled so we can help investigate.

Inspect packages and pallet wrap at delivery. Note visible freight damage on the delivery receipt when possible, preserve all packaging, and contact us promptly with the order number, affected quantity, and photographs. These steps help us pursue a carrier claim and evaluate replacement, credit, or refund options.

Will Call pickup may be arranged at our California facility. Wait for pickup confirmation before traveling and bring the order information requested by the team.

Custom goods ship according to the accepted production schedule. Orders containing stock and custom goods, or goods from different production runs, may ship separately when stated on the quote or approved by the buyer.

For a delivery estimate or shipment issue, email Orders@renderpackaging.com or call (213) 757-8064.